Frequently Asked Questions
We do offer a complimentary gift wrapping service for items purchased in our store. We also offer gift wrapping on outside items for an extra fee.
We are open from 10am - 5:30pm Monday - Friday. On Saturday's we are open from 10am - 4pm.
For non-personalized items, if you are not completely satisfied with your item(s), you may return it for store credit ONLY within 14 days from the date received. Returned items must be unused, in its original condition, tags must be attached & sent via a trackable method. To initiate a return, access your account and click return on the order you wish to return. For more information about returns please see our return policy.
The best way to contact us is by using the contact form on our website or texting us on our store phone (252.808.3008).
Embroidery removal is dependant on the type of material embroidered and the tightness of the stitching. This is determined by an in person inpesction of the monogrammed item.
Embroidery Removal is $20 for every hour it takes to remove the stitching. Each project is timed in order to make this as accurate as possible.
Our official address is 4426 Arendell St. Suite 2B in Morehead City, North Carolina. For more landmark oriented people we are in the Pelletier Harbor Shops shopping center with McQueen's, Thai Sticky Rice, and Ann Paige. We are across the street from the 70 West Marina and Harborside Apartments highrise.
We offer initial & name monogramming as well as a large selection of frames, accents, and designs to make every item uniquely yours.
Due to the nature of personalization we do not accept returns unless it was a mistake made on our part.
Yes! We do monogram items that are not purchased at our store. Our pricing is the same no matter whether you monogram an item you bought from us or an item you brought in.
If you are not Local to Morehead City, NC and want to request embroidery or monogramming on an item not purchased from our website, please complete this form and we will get back to you with a quote for your custom request.
All monograms are priced based on the size of the monogram and what font is chosen. Some fonts cost more that others.
The typical turn around for personal monograms is 4-6 days. For a turn around less than our standard we do offer priority add ons. This is a fee paid at checkout that makes sure your item gets pushed to the front of the line.
Note: Look for the turnaround time on our homepage for an accurate timeline.
Note: Our turn around time varies depending on the time of year and how many orders we have at one time.
All of our monogram fonts listed on our website have a photo it's alphabet for your conveniece. For in-store monograms you can request to see a digital proof before we sew it. All online monogram orders will recieve a proof that HAS to be approved before we move forward with the embroidery process.
Unless we have informed you otherwise all clothing pockets will be sewn shut upon embroidering.
We love finding new things so we would be happy to get any design that you can think of!
We do however have a fee for the purchase of a custom design. This fee varies depeding on the font/design.
For Embroidery: Embroidered monograms are priced based on font & size. Single Letter Monograms start at $5.00. While a Three Letter Monogram could start at $7 or $10 depending on which font you choose.
For Vinyl/Heatpress: Monograms are priced based on size and start at $7.50.
For Embroidery: The largest embroidery design we can do is a 14" x 14" square or circle monogram/design. Or a 19" x 14" rectangular monogram/design.
For Vinyl/Heatpress: The Largest we can do is a 12" x 24" design.